Privacy Policy

Last updated: 15 July 2026

iAssist Pro ("we", "us", or "our") operates the website iassistpro.online and provides independent technical support and troubleshooting guidance. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or contact us for assistance. iAssist Pro is an independent service and is not affiliated with, endorsed by, or sponsored by Apple Inc.

1. Information we collect

We only collect information that helps us respond to your request and improve our service. This may include:

• Contact information you provide voluntarily, such as your name, email address and phone number.
• Support details you share about your device and the issue you are experiencing.
• Technical data automatically collected by our web server, such as your browser type, approximate location, and pages visited, used to keep the site secure and functional.
• Cookie data as described in our Cookie Policy.

We do not ask for, and you should never share, your Apple ID password, device passcodes, or other sensitive account credentials.

2. How we use your information

• To respond to your enquiries and provide troubleshooting guidance.
• To communicate with you about your request.
• To improve our website, content and support quality.
• To maintain the security and proper functioning of our website.
• To comply with applicable legal obligations.

3. Legal basis for processing

Where applicable law requires it, we process your personal information on the basis of your consent, our legitimate interest in operating and improving our service, and our need to comply with legal obligations. You may withdraw consent at any time by contacting us.

4. How we share information

We do not sell your personal information. We may share limited information with trusted service providers who help us operate our website (for example, hosting providers), strictly to the extent necessary and under appropriate confidentiality obligations. We may also disclose information where required by law or to protect our rights and the safety of others.

5. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymise it.

6. Data security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your rights

Depending on your location, you may have rights to access, correct, update, or request deletion of your personal information, to object to or restrict certain processing, and to data portability. To exercise any of these rights, please contact us using the details below and we will respond in accordance with applicable law.

8. Children's privacy

Our website and services are not directed to children under the age of 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: support@iassistpro.online
• Or via our contact page.